FAQ’s

Deeside Care Home’s teams are frequently asked questions about our establishment, ranging from questions about our facilities and rooms to questions about our funding choices. It’s safe to assume that there are a lot of them to address.

As a result, we’ve gathered as many of them as we can below and sought to respond to them in the best ways we could. Take a glance and feel free to skip to the sections that are most pertinent to your concerns. Please do not hesitate to contact us if you require any more assistance.

Care Questions

There are several indicators that you or or a loved one may be ready to move into a home or a care facility, such as not recovering as quickly after a fall or sickness. Keep a lookout for any changes in eating patterns, as well as any potential disorientation and confusion. These are all strong indicators that you might require some additional support.

Of course this process is different for everybody. When it comes to deciding what care is the right kind of care for you, your wellbeing is our number one priority. Which is why after an initial assessment, we will present to you our findings and make our own suggestions regarding the level of care we’d recommend you receive. However, we want to make it clear that the final decision is, and always will be, yours.

At Deeside, we offer a wide variety of care types to our residents. Our residents at Deeside Care Home have access to nursing care 24 hours a day, 7 days a week. We assist people with physical disabilities, those who are terminally ill, those who have high dependency needs, and those who become infirm. Thanks to our professional and dedicated personnel, we can also provide day care and respite care.

In the case of a medical emergency, unless otherwise specified in your customised plan, only your immediate family will be contacted. Our residents will be treated by our medical professionals and will, of course, be put in the very best hands according to what it is they need most.

In addition to regular reminiscence therapy, our activities coordinator will organise and implement seasonal events for all of our residents. Alternative Therapies are something we’re continually working on at Deeside, and our Spa and Hair and Beauty Salon will play a big part in that. We can provide therapy tailored to each resident’s needs with our treatment rooms and nail station.

If you need help and you happen to find yourself on your own, there’s no need to panic. All of our rooms come with up-to-date call systems, so each and every one of our residents can get the help from our dedicated nurses they need as soon as they need it.

Care during Covid-19 Questions

Of course! As restrictions across the UK begin to ease, we want to help all of our residents return to a sense of normality. That means that, within reason, we will continue to assist all our residents as much as we can, so that they feel like the very best versions of themselves no matter what.

If there is an outbreak of COVID-19 inside Deeside Care Home, we assure you we have plans in place to ensure the safety of our residents. The health and wellbeing of our residents is, and always will be our number one priority, so if even one of our residents contracts Coronavirus, we’ll make sure they get the very best care until they can recover.

There are no set visiting hours, and visitors are invited to come as often as they like. We urge them to fully participate in life at Deeside. However, knowing if any visitors are expected after 9 p.m. is helpful for security reasons. You are free to come anytime you want and as often as you want. Depending on COVID-19 restrictions at the time, however, this statement might be subject to change.

When it comes to keeping our residents and their loved ones connected, Deeside is unrivalled. We are more than ready to set up online video conversations with your friends and family, so you may talk to them face-to-face for as long as you like, thanks to our exceptionally fast internet rates.

Our top focus is supporting our residents’ well-being, and we take great steps to ensure that their health is taken care of properly. Deeside supports each and every one of its residents in ways that are hugely important, including round-the-clock care provided by our employees, as well as wonderful activities designed to keep our residents mentally, physically, and emotionally fit.

As part of the COVID-19 vaccine programme rollout, both vaccines are now available to staff and residents. Although ultimately it is the choice of each individual resident as to whether they receive the jab or not, we actively encourage all of our residents to do so.  Because of our close relationships with the local healthcare sector, any new residents or employees will receive the vaccine almost immediately.

Facilities Questions

We want all of our residents to look and feel their very best, and we’re confident that they will after a brief trip to the salon. Visit our salon for something a bit different, or a complete style overhaul. We have a lovely, talented and incredibly friendly professional hairdresser visit our salon regularly, so each and every one of our residents can be feeling fresh in no time.

All of our facilities are kept up to date, so that our residents only get the very best during their time here at Deeside Care Home. From regular room renovations to communal area updates and redesigns, Deeside strives to stay on top of the trends and ensure our residents receive the real star treatment.

Every meal should be memorable, in our opinion. Both alternatives are available, whether you’re a social butterfly who prefers to eat in the dining room with your friends and family or you would rather enjoy your meal in the privacy of your own room. We also offer wonderful private dining options, which are ideal for any family gathering or celebration.

Deeside has so many facilities, you’re almost spoilt for choice! From hair salon and spa services, to full days filled with exciting activities planned out just for you. We have a cinema room that’s just perfect for you and your loved ones to catch the latest flick, as well as an incredibly classy piano and bar area for our residents to spend a sophisticated evening or two. However you want to spend your days, Deeside Care Home is guaranteed to provide experience after memorable experience.

Of course! We encourage all of our residents to get out and about as much as they can manage. The more adventures our residents go on, the more independent they can remain for longer. So, if exploring Aberdeen is just your cup of tea, you’ll be more than welcome to do just that, whether that’s by your own means or by our chauffeur driven mercedes.

At Deeside Care Home, we have excellent on-site parking facilities for our residents, their guests, and their loved ones. This means that no matter what your physical capabilities are, and whatever distances you can manage, it’s simple to get to and from your home.

Finance Questions

Of course, if you would like any more information about the care we provide to each and every one of our residents at Deeside, we recommend you getting in touch with our friendly and knowledgeable team today either via telephone or email. However, communicating with your local GP would also be a step in the right direction, just to get an initial medical opinion on what type of care you might need.

In most cases, if you’re planning on staying with us on a Residential Care basis, you’re more than welcome to continue to maintain your financial freedom and carry on making those decisions all by yourself. However, we also want to help you in the most effective way we can, so if you would feel more comfortable with someone else handling your money instead of you, let us know so we can get something sorted.

All fees associated with the Care Agreement will be terminated as of the date of death. Accommodation charges will be paid for up to ten days after the death, until the home is cleared of all personal belongings.

If your circumstances and your care plan remains unchanged, then it’ll be unlikely that the amount that your stay with us at Deeside costs will change. However, if for some reason your situation changes and your care plan is altered, your overall bill might fluctuate in order to cover any additional charges.

It is essential that you notify us as soon as possible if you believe you will no longer be able to afford to stay with us at Deeside Care Home due to financial difficulties. We want to be able to help you in any way we can, whether that means looking into alternative funding options, moving you to a smaller suite within the home, or switching providers.

Depending on your specific circumstances (Funded Nursing Care or Continuing Health Care), you may be eligible for either Local Authority or NHS funding (Funded Nursing Care or Continuing Health Care). We strongly advise you to seek independent financial advice before exploring any potential funding sources.You can either do this online, or by directly contacting your financial advisors via telephone.

Rooms & Suites Questions

When it comes to bringing a new furry/feathery resident into one of our care homes, each facility has its own set of rules and regulations, so it’s always wise to double-check. Some of our homes allow small domestic animals, but it’s always a good idea to double-check in person or online.

Moving into other types of care facilities, on the other hand, may make it more difficult to maintain the current living environment later down the line. However, you’re more than welcome to stay and move in with your significant other in our Residential Care facilities for as long as you feel able to. 

All of our residents will receive a full medical assessment and full consultation once they’ve decided that Deeside is the place for them. Before they fully move in, this assessment/consultation will help to determine where at Deeside our potential residents will thrive the most with regards to what level of care they’d be likely to receive.

Loved ones can usually visit Deeside as frequently as they choose, though we remain mindful of following the local and national COVID-19 guidance. We ask at this current time that you contact our team at Deeside to confirm your plans in advance of your visit.

All of our residents are encouraged to really put some of their own personal creative flair into their rooms. There’s more than enough space at Deeside to make your room feel like your own home away from home, from personal belongings like photographs and interior decorations to smaller pieces of furniture and collectibles. It’s usually the little extras that make all the difference.

Moving into Deeside Care Home is an incredibly easy process. We will do everything we can at Deeside Care Home to ensure that your relocation goes as smoothly as possible. Our team members will gladly assist you with the physical moving in procedure as well as afterward. We understand how difficult this transitional process may be, and we’d be delighted to provide emotional support to all of our residents and their families.

What to expect at Deeside

Our carers realise how important it is to get to know all of our residents and their families, so that we can provide them with the best individualised care that we can. As a result of our wide range of amenities and activities we have available to our residents, we’re able to create homes where people feel loved, safe, and ready to face the day.